NOTE: IT Assistant requires the CIM user name and password with administrator rights that you established on the managed systems. If you are using a domain user, be sure to specify the correct domain in the user name field. A user name must always be qualified with a domain, or localhost if a domain is not present. The format is either \ or \.

NOTE: CIM discovery requires proper user ID and password credentials. Failure to supply proper credentials on a subnet configured for CIM discovery can result in account lockout.

I know that is pretty basic information, but it’s a first step – if you are in a domain environment, make sure the CIM command includes

DOMAIN\Username

If you are using local accounts for management, use:

localhost\Username

And not just the username by itself. Hope this helps!

I am experiencing the same issue. However, I create a command line task and it doesn’t seem to work. Which version of ITA are you using?

Thanks,
Nick Young