LucyPhone.com: Never wait on hold again.

A new tool to save time

LucyPhone knows your pain. Waiting on hold sucks. You are spending precious time listening to some of the world’s worst. Music. Ever. Seconds seem like minutes, and minutes seem like an eternity. You can never get that time back. Ever. You don’t have to wait any more though.

Some real smooth cats

LucyPhone is a new web telephony service launched by brothers Mike and Tom Oristan at Decogram. Both are Stanford grads with very impressive bios over at the Decogram site. Sharpening their business and software development skills at private companies for the last 15 years has given them the chops to succeed.

How they do that

LucyPhone wants change the way we make contact with businesses by waiting on hold for you. Here’s how the system works: Go to LucyPhone.com, search for a company by name or phone number (a stylish and smooth dynamic interface makes the task a pleasure). Enter the phone number you wish to make the call from and click “Start.” LucyPhone will call you, wait for you to answer, then explain how to use the service

Here’s what a call would sound like:

It’s Lucy. I’ll see if we can get thses guys on the line. Press one to be connected
BEEP
Now Connecting. Go ahead and make whatever selections you want; as you know, you can drop off the call by pressing star star at any time. Then I’ll reconnect you when someone comes on the line.

You make any menu selections required to get to the phone queue desired; for example: “Press one for sales or two for customer service.” Once you hear the hold music, press star, star and LucyPhone will disconnect your end of the call. The call status is displayed on their beautiful website, and is updated in realtime with call duration and hold duration counters. A “Start Over” and “Redial” button obviously let you go back to the beginning and select a new business or redial the last dialed number.

How was it

I tested the service with the notorious Dell Customer Service hotline and the product worked exactly as advertised. I was impressed with the speed and fluidness of the web interface and the phone experience. Call quality was great and there was no noticeable lag when speaking with the agent. By keeping it simple, LucyPhone is garaunteed to become a go-to for connected folks wanting to save some time in their day. For more information, check them out:

http://www.lucyphone.com/how_it_works
http://www.twitter.com/lucyphone